Cannot verify account/ add funds


#1

I have tried verifying by using my VISA bank card to add £20 to my Revolut account, it says “The payment could not be authorised”. The card is in my name. I do not have another bank card in my name.
I am also unable to create a local bank transfer because im not verified.
Any help appreciated
thanks


#2

Hey @bean :slight_smile:

Is the card you’re trying to top-up with a prepaid one? If not, is it 3DSecure enabled? :wink:


#3

The debit card is a Lloyds bank card, so its not prepaid. Not sure if it is 3DSecure but it does have “Lloyds Bank ClickSafe®”


#4

Clicksafe is Lloyds name for 3DSecure.


#5

The first time I used a Lloyds debit card to top up it failed, and triggered Lloyds fraud detection algorithm.

They (Lloyds) sorted it quickly on a call and it worked from then on in


#6

Thanks for clarifying


#7

Thanks for letting me know, ill try calling them later.
Do you remember the number by any chance?
Thanks again


#8

Think I just called the general number on the back of the card. Hope it works for you :slightly_smiling_face:


#9

alright, cheers
thanks for the help