cannot use my account

I’ve confirmed the accounted and order a card however the app suddenly closed and now I try to log in again but I cant, it only shows the message to welcome and create the new account not to be back on my created account and lose the transfer I made…

Contact support via the in app chat.

I tryed to contact support via app but only answered the bot without any answer for my case

Type “live agent” in the chat to get a real agent to talk to.

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Hey there! Let me know if you need help.