Cannot use disposable card with this merchant

Hi,

I’ve paid with disposable cards at this particular online merchant countless times. But today this happened:

What gives? This is not a recurring payment. It’s a normal one-time online purchase. Why am I suddenly unable to use disposable cards with this merchant?

Thank you.

3 Likes

If you selected a box (it might be hidden somewhere), e.g. something along the line of “Save my card details for next time”, then it is a recurring payment per definition.

I did a small test at eMAG, and perhaps they save the card into your account.

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Good point. I know about that option and never select it. But who knows, maybe this time it was selected by default and I didn’t notice. I will pay more attention to it next time.
Thank you!

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I am glad to see that your issue has been resolved @VladSoare. Can you please remove the photo of your card details? This is a public forum and we always recommend not to share any kind of personal details here. :pray:

Welcome back to our community @HenRex. Thank you for the help. :hugs:

SG | Community Team

Done.
I reckoned it was just the last four digits, and the card had been already terminated anyway. So no real risk. But you’re right, you never know.

1 Like

Thank you so much @VladSoare. Yes, as this is a public forum, we don’t want to take any kind of risk with our users’ personal details. :pray:

SG | Community Team

Nope. It wasn’t that. This time I made sure the ‘save card’ box wasn’t ticked, and it still didn’t work. Besides, I’m now having the same issue with another merchant, with whom I’ve used disposable cards many times before.
So it must be something else.

I’m not sure if the restriction is on Revolut’s or the merchant’s side. Can the merchant even know that the card is disposable? This information should be completely transparent to them, shouldn’t it?

1 Like

@VladSoare, Generally disposable cards shouldn’t be used for recurring payments (e.g. Subscriptions) or with Merchants that require a pre-authorisation transaction (e.g. Car Rentals or Hotels). Apart from that, you can use it in other online transactions as long as the merchants accept. :pray:

SG | Community Team

I know, but these are not recurring payments. They are plain purchases, there’s nothing special about them. And they used to work, with these very merchants.

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This has started happening all the time now, with any merchant. I can simply not use disposable cards anymore. I get this error each and every time.
What gives?

2 Likes

I am really sorry for the trouble which you are facing @VladSoare. :frowning_face:

I can understand your situation. In this case, I would recommend you to kindly contact us by chat so that we can look into your issue individually. :pray:

SG | Community Team

I had the same problem today with “Kotte + Zeller”, a well known online army store here in Germany, it was my first order there. 2 tries to pay via disposable card were rejected in retrospect, but an extra newly created permanent virtual card worked. Can’t understand this behavior.

2 Likes

@Kamika242, Thank you for sharing your experience with us. :cry: For this situation, I would request you to kindly contact us by chat to understand why did this happen as we need to check your account details for this. :pray:

SG | Community Team

1 Like