Cannot type in chat


#1

Hello,

I contacted support by the app chat, but during the weekend I could not answer the support questions because I was unable to type in the chat box (the keyboard did not appear) when a notification in the top of the screen said that costumer support is closed (screenshot of the notification globe). Today, Monday, there is not globe notification and I can type in the chat.


#3

Hey @Vingilot,

During the weekend our support team is available from 12:00 to 18:00 UKT. While support chat is closed the offline banner appeared, and users are not able to type until our support team is again available.

Apologies for any miscommunication caused.

Best,

Andreas K


#4

Thank you for the clarification, but in such case, I suggest to modify the globe notification, where it says “enter your question…” because is not possible to type.