cannot order first card for free


#1

I cannot order my first card for free, there is a fee 10 PLN


#2

Hey @Justyna.waw :slight_smile:

It seems there’s a glitch with pricing and the promotion with Poland. Either proceed and then ask for a refund (at your own risk) or get in touch with the in-app support team beforehand (might be wiser) through the More tab of the app, clicking Support, then Live chat and typing live agent when greeted by Rita the robot :wink:


#3

ok will try by the agent although I get a message that they are overloaded :confused:


#4

I can see you have ordered a card but you have blocked it, twice.


#5

I see, it was blocked by mistake, waiting for the card


#6

Same problem. What is the solution ?
I can’t command my first free standard card.
l’apps proposed me, just four premium card. And help tchat don’nt reply.
i’m verified and the account credited.


#7

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.