Cannot login with fingerprint on Android


#1

I can unlock my phone with defined fingerprints. I have turned on option in Revolut to use fingerprints. It shows fingerprint screen when I opening the application. If I enter fingerprint badly (short touch) - it sais that fingerprint did not recognized. And for any other finger, even those that I do not defined - it just falls into PIN question. Somebody have similar issues too?


Fingerprint login not available on Android
#2

Hi @user318,

Can you please send me a direct message with your phone number so we can take look?


#3

I’m having this issue too. It works maybe one in five times, all other times I get the PIN unlock screen and get stuck there.


#4

I Have a similar problem with my I phone 6
I tap the app it tells me to use my fingerprint and then nothing happens . I cannot acces my account to change it to a pin which is what want to do as I no confidence in the fingerprint approach. By the way my fingerprint works on ApplePay so the problem must be something else
What can I do?


#5

just to report - no problems with fingerprint at iphone 5s ios 10.0.1


#6

Hi guys,

We have an update on this.

Our tech team have identified the problem and made a fix. You’ll have a fix in the next couple of day!! :sunglasses:

Best,

Andreas K.


#7

Hi! Version 3.3.5 fixed fingerprint login on my android phone. Thx


#8

Not fixed for me.

AT the first launch there where a small message to login with fingerprint but still doenst.


#9

Hi!

they made small change … now you can loging simultaneously with pin and fingerprint. Give it a try.

br


#10

Hi!

I guess you where right … fingerprint now avaliable after few attempts … just dissappear :frowning:

br


#11

Hi guys!

Yes, the new version 3.3.5 has been released! Contains a fix for fingerprint login and various other minor fixes and enhancements throughout the app :r:


#12

If you are still having trouble with fingerprint login, please logout and then login. This will remove a cached key on the app and it should start working again!


#13

Yep … it works like a charm


#14

Hi!

got app versiom 3.5.1 … fingerprint not working … again.

br

Gasper


#15

for some reason, on each update, my option gets disabled and i have to manually enable it again
frustrating


#16

I just want you to know. Can u also check why transactions below one eur
are nt possible on android but wroking on iOS. Thanks.

Br,

Gasper


#17

@gade wrong thread to ask
see Cannot send less than 1eur in newest version of android application


#18

4.5.10 on Android, fingerprint login disappeared. It is not even in the options anymore.


#19

For me was related to rooting. Removed /system/xbin/su and the fingerprint login came back.


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