Cannot login in my revolut app


#1

Hi. I currently cannot login in revolut app. The app was fine a few days ago but now it asks for a code sent to my phone. When I put the code it says that there is an issue and cannot login. Could you help?


#2

Hi @Giota,

Try uninstalling and reinstalling and enter a new code. If your problem presist contact @Revolutapp on twitter. I’ll mention some people to help you on the community website.

@AndreasK @jessicaszabla (Not staff but they maybe can help you @Juliopp)


#3

Please let me know if you need help.


#4

Hi Andreas,
I downloaded yesterday the app and I couldn’t login I’ve tried this morning and I’m always getting the same message. “We are sorry, something has gone wrong. Please try later.”


#5

Are you using an iOS or an Android?


#6

iOS, I’m using and iPhone to download the app


#7

Have you tried to delete and reinstall the app?


#8

Hello AndreasK,

I cannot login in Revolut Android App anymore. The app was slow, so I updated it, cleared data and cache. Now if I try to login I get “We’re sorry […] try later”, after 10s since I entered my phone number.
I tried:

  • Logging in into my wife’s iPhone: It works
  • On my Android, I cleared data & clear cache: Not working
  • Updated App to latest version, 5.17: Not working
  • Restarted Android: Not working.

Extra details: The app (v5.14) started to work slow this morning, it was taking 10-15s to load account activity, or to display cards. The transactions from today were not appearing in account activity, but I was getting instant notifications for payments I did.
The only different thing I did yesterday was that I activated contactless payments.

I would really like to use Revolut, as from today I will go into an international city break for the weekend.


#9

Hi @AndreasK,

I logged out of my account, and now I cannot log in.
My fiance has the same problem, is there a way to solve this please? as we are both logged out!