I cannot verify my identity to use the virtual card. I have also ordered an actual card. I tried 3 times it always failed. Then I changed and instead of passport, I sent in my id along with a picture. Now is stuck on processing for more than a day. I was told it would take an hour. I tried to get help with the in-app chat, but that did not help me.
Try to type in chat : Live agent
And tell them that your verification took so long already
Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.