Cannot finish verification process


#1

I cannot verify my identity to use the virtual card. I have also ordered an actual card. I tried 3 times it always failed. Then I changed and instead of passport, I sent in my id along with a picture. Now is stuck on processing for more than a day. I was told it would take an hour. I tried to get help with the in-app chat, but that did not help me.


#2

Try to type in chat : Live agent
And tell them that your verification took so long already :slight_smile:


#3

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#4