I’ve had this problem for a week now and reported it through in-app support. They say that the tech team is working on it but it seems strange that it hasn’t been fixed in that time, so I’m wondering if it’s just me, or just Canadian $ that cause the issue.
I’m trying to send C$ to my daughter in Canada who doesn’t have Revolut. So I choose ‘Send money’ and create a link just fine. I share the link with her and she clicks to collect her money. However, after she enters her address details on page 2, when she clicks ‘continue’ the form resets (all but the first letter of her first name and the country, as shown in the screenshot) and all the fields get a red error message saying ‘Required field’.
Re-entering her details has the same result. She’s tried on her phone and in different browsers (including IE and Chrome) on different devices. I’ve tried, using her details on my laptop using Chrome and my phone using Chrome mobile. Always with the same result.
The amount is only C$400, so it’s not a massive transfer. She successfully collected a C$100 transfer using this method just over a week ago. But now it doesn’t work. After 24 hours of trying, the link expires and I create a new one. But it’s always the same result. We’re on our 5th link now!
In-app support couldn’t provide an update - they just say the tech team are working on it but I’m not even sure that they recognise the problem.
Has anyone seen this? Can anyone help?