Cancel pending transaction


#1

Hi, I have a pending transaction which I’m pretty sure it’s a Scam and would like to cancel it before it’s executed.
I’m trying to get support via the Live Chat but it says that the waiting should be over 4h.
I hope that the transaction is still pending until then.

BR
Dan


#2

Pending only means it has not been settled by the merchant yet. Unless he reverts it it will be completed, at which point you need to file for a chargeback.


#3

Hi Alessandro, thank you for your message.
Do you mean that Revolut would do the chargeback or the merchant? As I’m sure it’s a scam.


#4

What do you mean by “scam”? How did this transaction end up in your account?

Once you file for it, Revolut will start a chargeback but it can take several weeks.


#5

By registering the information into a website, might have been silly of mine but it was definitely not my intention to get the purchase done.
How do you file for it?


#6

You need to wait until the transaction actually completes, then you can contact their support and ask for a chargeback.


#7

Revolut support, right?
As I doubt the merchant will do something about it.


#8

Yes, Revolut support.

But it might be still a good idea to clarify it first with the merchant, if you can.


#9

I’m at the Revolut chat waiting list at the moment, hopefully I’ll be able to do it from there. Do you know if there’s any other type of support available?


#10

Has it completed already? Why dont you want to contact the merchant?


#11

I am trying, but when trying to get in touch with customer support you’re led to an external generic website