Can’t top up with big amount


#1

Hi, I have a premium account with a limit of GBP 4K. I tried to top up with a higher amount which is now blocked on pending and I have no way to increase my limit (even when going on the verification and limit link, photo attached).

This is a significant amount of money, please look into it.

Thank you!
image|230x500


#2

Hey @Rayanb :slight_smile:

I’d suggest reaching :r: through Twitter if the matter is urgent :wink:


#3

Thanks for the advice, unfortunately I don’t use twitter :frowning: might have to create an account just for that.


#4

Hey there @Rayanb :slight_smile:

Then you can try Facebook :wink:


#5

Thanks for the tip, just posted on their wall. I would expect better service for premium accounts and large transactions.

This is definitely hurting the confidence I have in the firm.


#6

Hi there.

I’ve replied to your direct message. Your transfer is pending as you have reached your annual top up limit :slight_smile:

Can you please reply to our in-app message so that we can resolve this as soon as possible?


#7

Hi Andreas, I have a 11k pending deposit without a response from support in over 3 hours. Is there a better way I can contact support ?


#8

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.


#9

Thanks Andreas for helping resolve my issue. Much appreciated