Hi, I have a premium account with a limit of GBP 4K. I tried to top up with a higher amount which is now blocked on pending and I have no way to increase my limit (even when going on the verification and limit link, photo attached).
This is a significant amount of money, please look into it.
Thank you!
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Hey @Rayanb
I’d suggest reaching :r: through Twitter if the matter is urgent
Thanks for the advice, unfortunately I don’t use twitter might have to create an account just for that.
Hey there @Rayanb
Then you can try Facebook
Thanks for the tip, just posted on their wall. I would expect better service for premium accounts and large transactions.
This is definitely hurting the confidence I have in the firm.
Hi there.
I’ve replied to your direct message. Your transfer is pending as you have reached your annual top up limit
Can you please reply to our in-app message so that we can resolve this as soon as possible?
Hi Andreas, I have a 11k pending deposit without a response from support in over 3 hours. Is there a better way I can contact support ?
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I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.
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Thanks Andreas for helping resolve my issue. Much appreciated
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