Can’t logon


#1

Hi,

I logged out of my Revolut account and am unable to logon again. The account is registered with my UK number however I am in Australia and have since lost my UK SIM card.

Can you help me logon again please?

Olivia


#2

Pick underlinked text under the button


#3

Hi Olivia.

Have you tapped ‘Changed your phone number?’ on the Welcome screen and followed the steps?

If you need further assistance just send me a DM. :slight_smile:


#4

Will I lose my money on my other account though?


#5

It will still the same account, so you don’t lose anything.


#6

Once you change your phone number it will be linked to your original account. :slight_smile:


#7

I cant login. They updated my phone number but the app keeps asking me to a new account. I creat a passcode and then the message “something went wrong, please try again later” appears. I’ve been trying for over 24 hours


#8

@Olivia1 I’ve been in touch via DM, please check your inbox.