Can´t access in-app support + verify credit card



I´m having some problems to verify my card. I have the code in my bank statement, but, the app does not recognize my card when i scan it, since it is a virtual card based on my physical card.
I have tried to contact your support, but the in-app chat it´s not available unless i verify my card
Can you help me? I´m going to travel this week, i really need to top-up my account.
Thank you