I have just spent an hour of my life on the app with an agent by the name of Arkadiusz, trying to explain to him that I had activated a virtual card and then went on to pay for the physical card back in January which I did not receive. I wanted it for my daughter but now this is not needed. So I just wanted my money back.
The 5GBP charge is in my list of charges yet the gentleman does not seem to get it. And this despite showing him screenshots of the charge, he is adamant that I could not be correct as the charge should be 10GBP and 5GBP is merely postage! I had to abandon the conversation in shock and frustration.
Could someone please refund the charge?