Can someone help me?


#1

Hello I am Giulia and my Revolut Card has been blocked. Is there someone who can help me???

Thanks,

Giulia Ciriachi


#2

Have you tried contacting the support? They should be able to tell you which steps are necessary to unblock it.


#3

I tried the group chat, but they say to unfreeze the card and it still doesn’t work


#4

So they said they had already unblocked it? When was that? Didnt they ask for any additional documents?


#5

ok. all it started when I tried to transfer money from my revolut bank to coinbase and the operation fails everytimes. I have called the support number and it says my card is blocked. I have asked the blog chat suggestions and it says I have to unfreeze my card, but it still doesn’t want to send money. So I guess the problem has not be solved


#6

Did you talk to an actual support agent or just the chatbot?


#7

there is a virtual agent


#8

Yyyyyyyyessssss, the chatbot is sort of … well, how should I phrase that politely :smiley:

Try typing “live agent” and wait for an actual support agent. Or maybe @AndreasK can help.


#9

ok. Andreak can you help me?


#10

Your account and your revolut card are active :slight_smile:


#11

Dear Andrea,

I still cannot transfer money from my Revolut card to Coinbase.

I haven’t used yet my Revolut Card since your last e-mail.

Therefore, I really don’t know where is the issue.


#12

[quote=“GIULIACIRIACHI, post:11, topic:29810, full:true”]
Dear Andrea,

I still cannot transfer money from my Revolut card to Coinbase.

I haven’t used yet my Revolut Card since your last e-mail.

Therefore, what do you think is the impedement?


#13

Card payments don’t work with Coinbase. You have to do a transfer. Search this forum for more about it!


#14

#15