Can not sign in an exististing account


#1

I ran the app on my phone to check my funds and my card was greyed out. (just a grey square). i rebooted my phone and the app asked my to sign in with my phone no. i did do and then it asked my passcode but it won’t accept it anymore. i’m just stuck there. I re reinstalled the app but no change. Please someone help…


#2

I have absolutely the same problem! I was trying same things like you-rebooted phone, reinstalled the app… No idea what to do!


#3

same problem and couple of days before not first time…
still
some payments as pending m ore than 5days


#4

Also have the same problem:
I opened the Revolut app. A notification bell sounded , which is unusual. Also the exchange rate was no longer displayed.
I logged out and rebooted my phone but can now no longer log in - when I enter my mobile number, instead of a text message being sent to me with a login code, the password screen appears and then the login screen again :frowning:

I’ve had this problem once before. I think there must be a problem with the Revolut server. Hopefully it’ll sort itself out and I’ll be able to log in again later…


#5

Yes @Franclyn i face the same behaviour…


#6

same for me can t reach anyone on the phone of course!!! the app is blocked does not even recognize my phone number I called an answering machine to block the card, any ideas anyone?


#7

I can’t access the app as well.Stuck on the 4-digit PIN screen.When I enter the PIN nothing happens.


#8

looging good now, working, but how long
still some payments gone as pending
no purchased in eshop, gone from revolut


#9

Hi guys.

Please try now to log in. Contact us here if you’re still facing any issues.


#10

Everything seems ok here. Thank you guys


#11

The card will not allow entry now it is dislike ‘incorrect password’ when entering my four digit PIN


#12

Sorry should read ‘display’.


#13

Hi

Can you send me a direct message with your phone number associated with your account?

Best,

Andreas K


#16

Please delete your phone number from here and check your private messages.


#17

The u.k. phone no. associated with the account cannot be reached as we are currently in Spain. I am using my Spanish mobile do you want this no. ? Regards GRF


#18

Yes please but in a private message


#19

Andrea, How do I send you a private message?
Regards GRF


#20

I have sent you an hour ago. You can hit on my name, then message


#21

My phone in Spain is–’ +**************. I timed out finding a way to reply. Best GRF

Admin edit: had to remove phone number


#22

Yep, seems to be working again now. Many thanks for sorting it out. Hope it doesn’t happen again though - a bit annoying and quite worrying :wink: