I needed to make an Internet purchase last friday evening. I sent money to my Revolut virtual card to cover the purchase. I used a pre-registered card to top-up. The Top-Up worked well. It was 9:46PM. Then I tried to make the purchase on the web and surprise: account blocked.
No answer from the support at such a time. Not before Saturday. And even then, I got the support feed-back a couple of minutes before the support close again. Too late for the purchase anyway which I did with a standard credit card. The account was finally unblocked on Sunday by sending card picture… Far too late for the purchase I wanted to make. Not really secure if security was the purpose of blocking the card.
The alternative was to input a 4-digit code visible in the list of card transactions on my bank account. But the transactions appear Day+1, and during a week-end, they do not appear before Monday…
Question is: Can I really trust availability of Revolut card? If compliance or security is an issue: just block the card before the top-up, not after!
Imagine if the purchase was urgent for a bigger amount: I would have been blocked and no money elsewhere to make the payment…
Of course I could pay for Premium 24/7 support… Maybe this is the objective to convert basic customers into Premium.
Can I trust you will be my payment partner next time I need you?