Business Account - Don't work + NO SUPPORT


#1

Hi,

I did a payment order to a supplier on 5th of June. Revolut remove the value from my account but don’t make the transfer to my supplier. The operation is Pending. I can’t use the money because they keep with them and my supplier can’t send the goods because Revolut don’t send the money.

Since 5th of June that the support isn’t work properly.

I thought that Revolut was a trusted, but with this behavior is worst than a old fashion style corrupt banks as we know.

To be clear, I’m a Revolut enthusiast.


#2

Hello @joelreis :wave:

My colleague’s currently in touch with our processor to clarify why the payment wasn’t processed. We’ll get back to you via business chat once we have an update from our payment processor. If there’s anything else we can do for you in the meantime, please don’t hesitate to let me know.

Kind regards,
Olga