Bug with changing address and contacting support


#1

Hey there, I recently made an online purchase with my Revolut card and sent the wrong billing address. I tried to change the address on my Revolut account but I ran into an error message “We’re sorry something has gone wrong”. I tried to contact the in-app support for this issue but I don’t think my messages are sending as there is an exclamation mark in a red circle next to the messages I’m trying to send.


#2

try reinstalling the app


#3

I have, both problems are still present


#4

Hello @Williamhoang,

Can we get in touch directly so we can take a look at what’s going on? I’m sending a direct message here.


#5

Hey my problem was eventually resolved, I managed to contact support and they fixed the address for me


#6

Great to hear that @Williamhoang


#7

Can you help me, I have the same problem thank you


#8

Hi there,

I’m having the same problem: could you help me please ?

Thanks,

Elisa