Brand new account Blocked


#1

Hi! I just set up my account but it automatically blocked me! Can you help me at all?

Thank you :slight_smile:


#2

Have you verified your identity before doing anything?


#3

Yeah I just submitted my passport and took a Selfie but no luck yet


#4

I’d say leave it alone and don’t bother, because it will cost you more than it is worth.


#5

Really? What do you mean?..


#6

Hey @Fkhan :slight_smile:

@Povilas is not enthusiastic lately about :r:'s policies on not being clear and having a slow and inefficient support system. However, asking @AndreasK for help or asking :r: through Twitter clicking here should help you with your issue :wink:


#7

Oh I see! Ok, thank you very much :slight_smile: I appreciate the help


#8

Hi there! Please let me know if you need help.


#9

Hi Andreas. Yes, I recently created a new account and tried to use the app but it instantly blocked me. I sent verification (Passport and selfie) and it’s not worked yet! Thank you in advance for your help :slight_smile:


#10

Let me get in touch with your via DM