Hello again Revolut.
I see that you blocked your community from posting new messages on Facebook, left only the ability to comment on YOUR posts. (Too many unhappy clients? I know I’m one).
Your customer service waiting times, your ‘Rita’ are all legendary, but what’s you’re doing now is beyond my mind.
I was your avid customer, I loved the idea of multi-currency accounts and that’s why I went with you, not Monzo or other great startups (despite my friends telling me to do so sooner). I even bear the fact that you blocked my card numerous times in the worst possible times (I was abroad, trying to pay in the restaurant etc.) Of course I couldn’t get access back to my account immediately as your amazing service staff was asking me for bank statements which takes time to produce. Nevermind.
You were a fresh breeze in the whole banking system. Your users understand that you need to make money and start repaying all those $$m of investment rounds, but the way you conduct your business now is dreadful.
I was one of your first customers.
And now you blocked my card stating that I did not use your service as T&C just because I used my card once to pay back to my contracting partner and once to buy goods.
You were happy though to suggest me business account… and put me as 3114 customer in waiting list.
Great appreciation to your early users. Well done.