blocked!


#1

Hello, my account has been blocked for security reasons, I have tried to access app chat but have been waiting for almost 5 hours now with no response. I have only had account for a few days, but have topped up and transferred over £500. i really would like access to my money, now concerned that this will be an issue when I head overseas in 10 days. Please advise


#2

Have you skipped the chatbot with “live agent”? If that does not work try “resolved” and then start over.


#3

chat bot said waiting for live agent, said could be 24 hours wait online, which is ridiculous!


#4

Maybe drop @AndreasK a message


#7

Have you done ID verification, linked card ?


#8

no I don’t think so, I wasn’t asked to do this though? But now cant access anything in app because it is blocked


#9

You will need to verify your ID and bank card.
As long you meet criteria( EU resident.over 18 etc) ,shouldn’t be a problem.

Send Direct message to AndreasK,he’s been tagged few times in this post.
He’ll tell you what to do. :slight_smile:


#10

have sent a direct message, hope he can help, thank you


#11

Hi there. Your account is fully active now. Apologies for the delay and thanks for your patience!


#12