Blocked for security reasons


#1

Dear revolut,
My account was blocked because of security reasons. App asks me for 4 digits number and credit card scan that was used for top up.
I put the 4 digits number but then my mobile can’t scan the card, maybe my camera can’t focus. How can I prove that I’ve the card in another way? I can send you an e-mail with the card or stuff like that.

I’m traveling around Croatia and I was loving revolut experience but now my I’m disappointed because I rely on your services and I need to be able to with revolut normally as soon as possible.

Best regards, Gonçalo


#2

Hey there, we can always help you manually if there are any issues with the app. Please reach out to us on support chat and an agent will walk you through it!