Blocked card


Since 2 December 2016 I have been unable to use my card as I’m not resident in the EEA.

Almost 4 months has now passed.

Please can you advise when I will again be able to use the card - if ever.



Hello @PhilBall,

Thank you for contacting us.

We’re working on it, and we have been making some great progress on it. We’ll announce once we have more information. Please watch this space for updates.


Andreas K.