Blocked card - no support - travel in the morning


#1

Hi
I’ve had my Revolut card two years and used it in Thailand no problem. I topped it up this week as I go to Vietnam tomorrow. Money comes out of my account. Next thing I know I am asked to verify my bank account with the Revolut reference shown on my bank statement - which I do, just for it to say my account is now blocked!!
The online support messaged to say they’d escalate it and come back to me… still waiting! What’s happening?! When can I access my money?? I fly in 15 hours time!
Help would be much appreciated.
Thank you
Ellie


#2

Hey @Ellie8 :slight_smile:

:r: support might be slow sometimes… Here you can find other ways to reach them so they can speed it up for you: