Hi, me and my boyfriend are going to travel this wednesday so we create a revolut card to use at your trip.
I do not know why, but i cant autenticathe my account. I tried three times with my identitee card and my drive license and nothing. My boyfriend managed to do all these steps (he have a fisical revolut card).
Then, I create a virtual card to associate with revolut and revolut said that the payment was declined. After, i tried to associate my fisical card and i receive the same answer.
How i cant associate the card, and we have a lot of urgence, he tried to put my card in his revolut application. We know that wasn’t correct but we only try because we need the card and because i had some obstacles with authentication.
Our accounts are block, what we need to do to resolve this?
We are worrie because we need the account at least, tuesday.