Blocked accounts and difficulties with authentication


#1

Hi, me and my boyfriend are going to travel this wednesday so we create a revolut card to use at your trip.

I do not know why, but i cant autenticathe my account. I tried three times with my identitee card and my drive license and nothing. My boyfriend managed to do all these steps (he have a fisical revolut card).

Then, I create a virtual card to associate with revolut and revolut said that the payment was declined. After, i tried to associate my fisical card and i receive the same answer.

How i cant associate the card, and we have a lot of urgence, he tried to put my card in his revolut application. We know that wasn’t correct but we only try because we need the card and because i had some obstacles with authentication.

Our accounts are block, what we need to do to resolve this?

We are worrie because we need the account at least, tuesday.

Thanks,

Carolina Martins


#2

@AndreasK can help, but you will need to wait until Monday, as it is the weekend at the moment.


Virtual card top-ups are not supported.


Please don’t use other people’s payment methods for topping up your own account.


#3

Hi @Carolinnmartins.

As I can see an agent has responded to your query.

Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K