Blocked account without any reason !


#1

Hello @AndreasK and all @revolut team ,

My account has been blocked since Friday without any notification till today . I wrote to the chat support and sent emails to business@revolut.com but nobody has any answer to give me.

They just apoligize again and again for not having any information to give me . You have my business money and now I have a problem to pay my suppliers . You just answer at that , " SORRY I CAN’T GIVE YOU ANY TIMEFRAME" .

I need my money quickly and to have any pre saved answer of your chat as this one “Please note that your case will be addressed. I’m afraid I cannot estimate a timeframe for resolution at this point” , I have to wait for 3 hours ??

What is going on ??? Can you please solve it and send me by email all what you need to solve the flagged issue ?


#2

Welcome to revolut. I’ve been ignored for three weeks now and there is literally no customer support for this app. Totally pointless. I need to send Mo eh to Nz and they blocked my limit u til I provided more documents which I have done but that’s just been ignored. So I am switching to another provider. I just want my Mo st back that’s locked on the card but of course all attempts to contact them are ignored.surely this should be regulated by the financial services authorities


#3

They flagged my account without any notification . I thought it is a bug but when I spoke with the chat they told me this is under security review or I don’t know what . Since 4 days they tell me they will be in touch with me after reviewing the account and nothing.

The chat give me pre saved messages as :

1 - “I understand your frustration. Your account is currently under reiew and please await further news from the team”
2 - “I have no further information on the progess of their work, unfortunately”
3 - “Unfortunately, I am not able to provide you with more details at this point. Our compliance team will contact you in appropiate time. Thank you for your understanding”

I feel I speak with robot .

They told me a team will send me an email and it is THE TEAM who can resolve my problem.
I have sent them a lot of emails but still no answer from them. NOTHING . And when I’m telling to the chat that I have no answer by email , they tell me , “sorry I understand the frustration but I can’t give you any timeframe”

Are they serious ??? They blocked all my activity and blocked wires to my suppliers . I can’t work and it’s very difficult for a young company.

I have a lot of stress since Friday I can’t sleep and can’t do nothing else than waiting for their email. I feel very bad emotionally and they don’t care but my stress is fullll


#4

hi @FlorentFed

I requested an update for you. Hopefully, soon we will see progress with your case. :pray:


#5

Thanks for your message but all revolut told me that since few days .
You tell hopefully but I have a business account to make business and I can’t work with hopes . I can’t deliver my customers for what they paid because you blocked my access to the account without any notification. I don’t understand what can take 5 days and why nobody can give me informations . More of that , after many emails , the “team” that take cares of my account didn’t answered me even 1 time . It s just the minimum of respect for any people in the world you know.

Look , you blocked my business, you don’t give a shit since Friday to my email but I have the respect to tell you “thanks” . So they can after blocking someones company at least talk to him and give him informations no??


#6

@Oleksii are you still here ??? I need updates fast . Can you please answer , why 5 days ???


#7

@FlorentFed Please wait for the reply of our relevant team to the email conversation. They will let you know of any updates as soon as possible.


#8

@Oleksii are you kidding ???
I read this sentence since Friday … What is As soon as possible ??? When … You are a company so please get in touch with them and tell them to give answers !!! I can’t wait anymore like that so please STOPP WITH YOUR PRE SAVED MESSSAGEES


#9

@FlorentFed I am afraid, I cannot disclose any more information for the time being. As soon as there is an update, you will be informed via email.


#10