Blocked account, old card


#1

I was foolish and tried to top up my account using an old card. Please can you help unlock my account, in-chat support says that a human will reply in the next few days!


#2

Try bother them on their Twitter account.
You can ask @JessicaZ for help too.


#3

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#4