Blocked account help


My account is blocked and I’m getting no where with support and my monies are stuck in that account


How did that happen?
If you explain step by step your actions, i maybe able to provide help what let to this


I tried to use my account this morning and it is blocked I have messaged on support and have not got anywhere


I’ve had my account blocked this evening, which could be as a result of the transactions I attempted with Apple Pay top up and addition of a new card for top up.


I have not heard from support and i cant go beyond the support page on the app. verification have been done (at least that was the last action before the account was blocked. I feel stuck, which shouldn’t be, i could use some explaination from support on how to walk around this. Thanks