Blocked account after ATM withdrawal


I tried to get money from the ATM. The card came out and I got no money. Then I opened the app and my account was blocked. The system asked me to verify my credit card using the 4 digits appearing in the transaction but after that my account is still blocked waiting for support.
It is been almost 1 and half hour, could you please help ? @AndreasK @jessicaszabla


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


Hi @AndreasK thanks for your prompt answer.
I contacted the in app support at 12:37 CET and the system said someone would have been in touch with me shortly. It is 15:52 now and I still did not hear from anyone. Could you please provide a better ETA ?


It should be shortly!


The support team contacted me and unblocked the account. It could have been faster but now all is back to normal.