Blocked account 16 hours no feedback


Hi. My account is blocked and I have no feedback on the app. Can anyone help me. The code to unlock the account is not working. I’m very disappointed watching all of this threads about how bad is your customer service. I starting to think this is some kind of scam.

Help me please @AndreasK or @jessicaszabla


same here. since yesterday 8pm. nobody helps. I need to transfer money urgently.


Absolute joke, account is blocked and this is now costing me financially. I’ve used the app last week with no issues.

Last night, added funds, allowed me to exchange to EUR and then blocked me when I tried to withdraw! The withdrawal was to a party I’ve paid to last week!


Hi there. Really sorry for the delay. We’re receiving a high number of requests. However, I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Thank you for you patience.

closed #6