Block account


Hi could anybody knows how to reactivate the account was blocked and I am not able to scan my card


Hi there.

As I can see you’ve created two accounts, however, an agent has helped you out.

In the future if you want to change the phone number linked to your account please reach us out or change it in the app.


Andreas K.


Hi Andreas,
My account has been blocked due to the security reasons this morning and I cannot get any feedback from the support. I was expecting to receive a transfer in my account today and I do not want it to be rejected while my account is blocked as it would cost me a lot. Can you please help to unblock my account?


I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.