Bank transfers to Revolut - Avoid them at all costs

[alessandro]

@Platin

I think customer service is what might eventually bring them down. As they compete for the price sensitive clients, very close to the bottom of the market and have to oversee enormous volume of transactions in almost every part of the globe, the scope for mistakes is massive. If they don’t invest in customer services, the dissapointment of clients will only grow larger. This is where they might find themselves very soon.

I am afraid I’ll have to fully agree with all these concerns. Judging from the forum here Revolut’s customer support is in a pretty bad state and unless it is only a very vocal minority (and the majority of happy customers would be silent as so often) this will likely become more and more of an issue with Revolut.

@anon71086934 @anon33247966 @revolut Would you mind providing some quick feedback whether Revolut is aware of this potential issue and if there are plans to bring about improvements in the area of customer support (timely responses, faster reactions, etc.) in the near future? This, assuming it is not the aforementioned minority of course.

For example, I myself would like to deposit a substantial amount and Revolut seems to offer the most viable solution but with the apparent state of customer support and the lack of a banking licence I am extremely hesitant for the time being.