I set premium account with this app as was put on to it by a friend. Huge mistake! I transferred to get my wages paid into this app which was £9,900 meant enter my account on 9 April but because it exceeded my limit (which I never knew about) I needed to send live passport photos which I was unable to at the time so I asked to return my wages back to my employer which they said they did.
That was on 9 April, I am still waiting for my funds to be returned! First I was told by online support it takes 7 working days, that went by so back online chat support I went to be told it takes 10 working days, that went by no money returned so once again back online to support, to be told this time I was miss informed it takes 20 working days! Still no money returned back online support to be told money has not been transferred and it “ should” be transferred next week!!
This is unacceptable, also they have now left me assigned to online chat for 4 days now with no one answering me as I can’t get a live agent with being assigned for 4 days constant which I believe was done on purpose.
This app is a total scam, looks like I am going to have to start legal action when am home to refund my wages!
It has ruined my credit rating as I have missed payments because of this app holding onto my wages!
Nothing but stress with this app, also chat online support is shocking, getting told lie after lie every week I went on!
I also have screenshots of online chat to support this.