I recently Used Revolut to make payments to vendors for my destination wedding in Malta. On one occasion my wedding venue gave me the incorrect bic/swift code for the account that she gave me. Payment was made and then returned within 2 days. When I realised the error I added the correct payment details and tried to make payment again but it was transferred using the original incorrect bic/swift code!!! I then used the chat ‘service’ to see if this could be cancelled they said no and it would be returned within 2 days as previous. This was on 20/06/18
As funds have still not been returned. I was told the day before my wedding if no payment was received it would be cancelled. I had guests travel from as far as Canada to be there and you can imagine the stress this caused. As I am in a foreign country I am unable to make transfers from my online bank account to an unknown payee as they do a security call back which does not work abroad. after scraping some money together I had a work colleague who I have made payment to before, agree to transfer the funds to the venue if I sent them to her (half of the payment due because that’s all I had). She was not able to do this until the fielding day when she arrived at work, being an hour behind in the U.K. I was told at 11 on my wedding day that the wedding could proceed and had them hounding me by text all day when I was getting ready about the final payment.
The following day I had the police show up at my hotel and have been told I will be detained if I don’t make the final payment. Revolut keep telling me a recall has been made and there’s is no timeframe I should just wait and contact them in 10 days if nothing is returned. I made a complaint 3 days ago which has not yet been acknowledged. I have been told bank of Lithuania was used to make the transfer but I should not contact them. If this matter is not resolved today and I am detained in Malta I will be contacting U.K. fraud and police and every social media output I can to inform people of this absurd service.
If anyone has any advice I’d appreciate any help at all