Bank Transfer - EMAIL receipt


#1

This morning I requested a bank transfer and i received a SMS message and an Email. In the email it shows the Sort Code and Bank account number for the receiving bank. Can I suggest that you obscure the first 4 digits of the bank account as I see this as a security risk.


#2

Hello there, we include this as this is a transfer confirmation that can be used to track the payment and so you have documentation of where the funds were sent.


#3

I appreciate that but sending those details in an email isn’t very secure.

Why can’t you obscure some of the details. I don’t need a receipt to contain sort code / account number in a readable format.


#4

Bank account information such as bank account number and sort code are not considered a confidential information.


#5

https://www.fca.org.uk/firms/financial-crime/data-security


#6

Hi @novromkil.

Thank you for your feedback. We have forwarded it to our legal/compliance team for internal discussion.

We will keep you posted.

Best,

Andreas K


#7

Hi @AndreasK,
How do you request for bank transfer receipt?


#8

Hi there. You will need to contact our in-app support team.