Bank transfer doesn't work


Dear Support,

I would like to transfer money back to my bank account using Bank transfer option but the app doesn’t let me start the transaction: the tick in the upper corner is inactive. I have a friend who is experiencing the same with his account. We have HUF bank accounts and have our money in EUR.

Please tell me what’s going on.




As I can see you have transferred before. Have you filled up all the fields?


Andreas K.


Hi @AndreasK,

yes, I have. that’s why I’m confused.



Could you please send me some screenshots via a direct message?


yes, I can if you tell me how to send a direct message here.


I’ll do it for you.

FYI: Click on my name to find “Messages”