Bank Payment - "Send" greyed out


#1

Having set up a swiss beneficiary, trying to make a bank payment of circa SFr1000, but “send” button greyed out. Why and what do I do? Thanks


#2

Have you checked your limits? Have you passed your ID check?


#3

Limits ok. No idea if I’ve passed my ID check but have been using Revolut for past 2 months ok and don’t see any requests or warnings to question my ID status. Any other ideas? Thanks


#4

Look into “Verification and limits”


#5

Well within the annual limit which is the only display on “verification & limits”. Any other ideas? I’m otherwise forced to revert to paying from my High Street account. Thanks.


#6

@AndreasK is needed here


#7

Is there any empty field?


#8

No. Just a thought - do I first have to exchange GBP to CHF?
In the payment field it displays a zero balance for CHF, irrespective of the payment amount entered.
I expected to be able to make a payment in any listed currency with direct conversion from my GBP account. Maybe not?
Thanks


#9

You need to tap the little arrow beneath the amount to select which account you want to send from, in your case GBP :slight_smile:


#10

That worked. Many thanks.