Baned mobile number

Hello,
I was trying to activate new revolut mastercard card and my telephone number was baned. Maybe because i entered it too much times in the app l, cause I didnt recieved varification code.
Could you please unban my number, that i could activate my card.

Thank you very much!

Are you able to contact them via in-app chat?

No.
Revolut app Welcomes me asking to enter my phone and thats it.
When i enter my phone, app tells: “Were sorry, something has gone wrong. Please try again later”.
This is happening already for two weeks.

Thank you!

Where are based?
Have you tried to reinstall the app?

I am from Lithuania, but at the moment i am traveling in Morocco.
Maybe thia is the reason of banning my number, that i am trying from Morocco, not from Lithuania.

I tried reinstaling the app several times.

For signing up, you need to use a mobile number from a country where Revolut is availabe. (A Moroccan number won’t work.)

If you already have an account but you won’t get the text message with the security code, you can wait a couple of moments after trying to log in, and on the welcome screen appears a link “didn’t receive text” or something like this appears. Tap on it, and support can help you out.

When I understand you correctly, you already tried to log in numerous times and the app now tells you the number is blocked? I can see that this is for security, to protect your account from someone loggin in with your number. I don’t know this, that’s just a guess.

I would try to contact them on Twitter tomorrow during UK business hours. Only support chat is availabe 24/7, social media isn’t.

1 Like

Thanks guys for your comments.
Frank, i think the same, that its for security reasons.
At the moment i am trying to active my card with lithuanian number from Morocco.

Maybe the is an support email to write Revolut, or the only way is to call them or contact via Tweeter or Fb?

Thanks

No email. :frowning: and the social media team won’t be available to help you before tomorrow during daytime, I assume.