This level of service is shocking. Revolut has clearly neglected to develop an effective customer support base. Customer service is at the core of a good business and without this it would seem that Revolut has been built upon very weak foundations. It raises the question of longevity. Without a fundamental change, and a significant investment in customer support, I cannot see that this company has a future.
I am a premium customer, awaiting source of income verification. I have a large deposit frozen becoming urgent and have no idea whether this may take another day or another week to be resolved. It is a great shame as on the surface Revolut presents Itself as a high quality service provider.