ATM withdrawal

#1

I am currently travelling, I tried to use an ATM in Dubai and my transaction was declined. I contacted the online support and they said wait it out for 7 days and it should get refunded. However it has been taken? What do I do now? I need the money sooner rather than later. Please thank you!

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#2

Is the transaction now shown as ‘Completed’ in the app?
If so you need to contact support and request a chargeback form.
If its still ‘Pending’ you need to wait until it shows as completed or simply drops off.

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