ATM withdrawal not working not showing up in app


#1

I tried to do many withdrawals today but most didn’t work nor did anything show up on my app at all that an attempt was made.


#2

And absolutely no response to any of my messages to support


#3

Now many hours later all the failed transactions have popped up and it says I have exceeded the limit but what is the limit???


#4

Hi! Did the ATM prompt you to select “Checking”, “Savings” or “Credit”? :slight_smile:


#5

No the country is Israel it doesn’t give those options just withdraw. But now on my app it shows the failed attempts and it says the reason is exceeded limit???


#6

Hmm… are the transactions greyed out and shown as “Pending”? Not all ATMs support the Revolut card, you could also try it out at a different one :slight_smile:


#7

My partner wasn’t able to withdraw funds with his card when he tried it said transaction cancelled he tried last night and also tonight


#8

Cheers for the reply but as I said it’s saying declined due to over the limit. But I can’t find anywhere it saying a limit for withdrawals. I’ve only done £450 today???


#9

Go to the “More” tab > Profile > Price plan and the last card is about ATM withdrawals :slight_smile: what does it say there?


#10

Thanks for replying it says 2% fee as u have reached the limit of free withdrawals


#11

You should be able to withdraw… there could be an issue with the ATM, have you tried multiple ones? You can also contact support on Twitter (@RevolutApp) or on Facebook: https://facebook.com/revolutapp :slight_smile:


#12

I’ve tried 3 diff banks!!! Only one worked for #450


#13

The others might not support the card! It is a known issue, you should keep withdrawing from the one that works :slight_smile:


#14

I tried the same bank again it didn’t work


#15

Try to contact support today :smiley: