ATM withdrawal failed, money taken


#1

I’ve contacted on twitter and facebook revolut team.
they know long story.
short story: atm withdraw failed = money taken. no refund. waited for 5 hours already.

imagine, what if I’d sit in a restaurant with my kid and couldn’t pay for food anyhow?

as I heard even premium users are not receiving instant help also?

while waiting for a reply from the support team - …


#2

Had this problem 4 days later still no money back. I wonder if there is a glitch in the system as it wasn’t a problem


#3

The same thing happened to me today. I wanted to withdraw money, ATM displayed an error message but the money has been taken from the account. Support said I need to wait max 10 days. Not happy with this system.


#4

This is not Revolut’s fault, it would happen with ANY bank. The payment would have to be canceled by ATM operator, otherwise you have to waint until pre-authorisation is canceled automatically by MasterCard.


#5

damn. is it a 19th century? 10 f…ing days?


#6

I’ve got the same problem in october 2016. I received my money back after 6-8 weeks :wink:


#7

Yes. MasterCard guidelines … but depending on merchant/payment processor/ATM operator it might be resolved much quicker.


#8

I had my money back just this morning so everything went fine at the end. Money was only gone for half of the day.


#9

Hi @mnemotiv,

As I can see the payment declined and the fund returned back to your account.

Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K