ATM withdrawal failed - Money taken by the account


#1

Hello Revolut Community, I am in Lisbona and yesterday I went to a bank for a withdrawal (100€). ATM displayed an error message but the money has been taken from my account.
Do I have to contact someone specific for this issue or the recharge of the money will be automatic? Please help!


#2

If you look in the app you will see the transaction marked as ‘Pending’. Most likely this transaction will revert and the funds reappear in your account - around 7 days I believe is a likely timescale.

In the unlikely event this does not happen and the transaction status changes to ‘Completed’ you should contact support and request a chargeback to return your funds. There is no point contacting them unless/until the status shows as completed.


#3

Thanks a lot for your help. I’ve checked and fortunately the transaction is on “pending” status. I will write again when I will have the money back in the account. Thanks again


#4

You are welcome.
BTW keep any paperwork the atm gave you just in case!


#5

Hello! I just wanted to communicate that I received my money back after one week of the withdrawal fail. Thanks a lot