Revolut are you saying if payments are declined but money is still taken that it will get refunded after maximum 7 days as the retailer hasn’t received the money? I need an answer as I’m £167 down after this happened yesterday.
The transaction is pending at the moment which means that the merchant has not either collected the funds nor declined the transaction.
There are two possible scenarios now: either they will realise the error and decline it, or they will not realise the error and will settle the transaction.
When that happens, you will be able to see that the transaction no longer appears in grey in your transaction history on the app. Then you can just let us know and we will be able to raise a chargeback on your behalf to recoup the funds.
Thank you for that feedback/help. I’ll check at the end of 7 days to see what it shows in the app. I’ve kept the ‘declined’ receipt from the ATM so it’s good to know I can get in touch if the funds are taken rather than ‘freed’ back to my account.
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Insurance related-products are provided by Revolut Travel Ltd which is authorised by the Financial Conduct Authority to undertake insurance distribution activities (FCA No: 780586) and by Revolut Ltd, an Appointed Representative of Revolut Travel Ltd in relation to insurance distribution activities. Revolut Ltd is an Appointed Representative of Lending Works Ltd for the activity of “operating an electronic system for lending”. Trading and investment services are provided by Revolut Trading Ltd (No. 832790). Revolut Trading Ltd is an appointed representative of Sapia Partners LLP (No 550103) which is authorised and regulated by the Financial Conduct Authority. Revolut Trading Ltd is a wholly owned subsidiary of Revolut Ltd.