ATM charge?


#1

So my card was activated yesterday. I already put 50€ on it and tested it today in an ATM to see if it worked.

I asked for 20€ and behold, it worked perfectly.

But my phone tells me that in fact an extra 71 cents was taken.

Is this a fee taken by the ATM? Being a BNL ATM, it wouldn’t surprise me, but I wanted to be sure.

Steve


#2

I’ve tried BNL (BNP) atms in France, they don’t charge anything extra.

Are you sure you didn’t let the ATM do the conversion? You need to either “Decline” it, or choose a “Standard” withdrawal… the wording depends on ATMs.
Take a look at this message, there is a picture from a BNP (=BNL) atm: 5% ATM Fees in the First withdrawing within my country !


#3

Oh, thanks Quentin. I understand now. I thought that if I pressed ‘Decline’, it would cancel the whole transaction. I was also confused when it gave the GBP exchange rate, since I currently only have euros on the card.

I will use decline from now on.

Steve


#4

Yeah, I’m pretty sure they used these words on purpose so that people think they won’t get their money if they press the “Decline” button.
Other banks are better at this, fortunately.


#5

Amazon are playing this game with ‘Prime’ subscriptions all the time!

BNL used to be awful but they’ve improved a lot since taken over by BNP. They even allow customers access to their money! :slight_smile: