Twice now when a retailer has sent me a refund, Revolut have mysteriously failed to ever credit the funds back to my account. At first I thought it was just a genuine mistake. But it has happened again. Amazon refunded me 12 days ago and Revolut first claimed it takes 5 days to receive a refund. Now they are claiming it “may take a few weeks.” Actually, for most banks Amazon refunds would be credited the very next working day.
To my horror, after a Google search, I found dozens of people who have had their refunds effectively stolen by Revolut. One guy had £900 simply never credited back to his account and constant vague lies and excuses from Revolut. Four or more months later he STILL doesn’t have his £900 back!!!
I have not been able to get any sense from their staff so I feel I have no choice now but to go to the police station this afternoon and file a complaint against Revolut.
Anyone managed to get Revolut staff to actually sort this type of issue out? Also, why are they holding onto customers’ refunds like this??? It does not inspire confidence in them.