I have now successfully added my Visa card starting 4596 54 (despite it not working earlier this morning), but my virtual MasterCard starting 5273 46, after I accept the T&Cs, still says “Card Not Added. Contact your card issuer for more information”. I previously experienced this error with American Express. It took Amex UK 6 weeks to solve, and it turned out to be a database error in Amex’s Apple-supplied database, which they had never seen before. Because of Amex’s incompetence, I complained to the Financial Ombudsman Service, who awarded me £150 (one third of the £450 annual fee) in compensation for over 5 hours wasted on phone calls to Amex (and to Apple at Amex’s request).
3 Likes