Appalling customer service


#1

My account has now been locked since Monday 8th May in the evening. There is no phone number to ring to speak to someone to resolve the issue. I put a message on the support and they contacted me at 2am this morning and closed the issue down at 5am as there was no response from me. I was asleep! I am still waiting for a response.
This is appalling customer service, what must I do to resolve it before I go on holiday?


#2

Hi! I recommend reaching out to them on Twitter (@RevolutApp) or on Facebook: https://facebook.com/revolutapp as they tend to respond faster there :slight_smile:


#3

I’ve never tried it but there is this number I don’t know if it’s any good for you ,+442033228352

I mean I don’t know if there’s a human being available in the end but if you’re desperate…


#4

That’s just an automated line for cancelling your card(s) :confused:


#5


#6

Hmm… weird! I don’t see this number mentioned anywhere on their website :confused: The automated phone line is actually +442033228352


#7

Yes that’s the same number I put in my first post and which you observed​ was the automated number.

For the office number you need to use Google it seems


#8

I am afraid i have been experiencing the same problems as above. Have decided as a result to take all my money out of Revolut and will look for an alternative provider. Any recommendations?


#9

N26, their support answers in a matter of minutes. Always.