App won't open. But used fine for 10 maths. So can't contact support


#1

Hi. I’ve been using revolut for 10 months with no problems. But in the last 24 hours I cannot open the app either with the passcode or touch ID on my iPhone. When I either key in my passcode orb try touch ID the app just crashes. I therefore can’t contact support which is disappointing as I pay for the premium service. I have shut down my phone and rebooted it without fixing the problem. I wondered if i should delete the app and then reload it but am reluctant to try this as it may want me to set up a new account.


#2

Hi there. Are you using the latest version of the app?


#3

Hi Andreas.

Thanks for your quick reply. Version 4.12.1 was uploaded to my iPhone two days ago via the App store. I can’t confirm whether that update went through fully as I can’t open the app to see what version it is.


#4

Andreas.

What would happen if I deleted the app from my phone and then re-installed it?


#5

Nothing, you would just have to login again. Totally safe :slight_smile:


#6

Thanks Henrik :grinning:. I re-installed the app and it works fine again now. The previous data was there and thankfully the funds in a few currencies.


#7

Great it worked for you. Some notes: All of you data is hosted on Revolut servers/infrastructure which includes all of your funds etc. So there is nothing saved on your phone :slight_smile:


#8

Brilliant. Thanks again :grinning:


#9

Hooray! :tada::tada::tada:

Thank you @henrikbjorn for all your help & time! :muscle: